Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We require up to 24-36 hours to process your order. We only ship MON-THU each week.
Click on my account to create an account.
To update your shipping address please email us wecare(at)justgreen.com.au with your order number
You will receive an email from us with your tracking number as soon as we ship your package depending on the shipping options. (We ship every Mon and Thu each week.)
NO, we do not need to keep your credit card information on file.Â
Currently, we ship within Australia. We are planning to expand our marketplace beyond Australia. If you would like us to ship to your country, please email us! This will help us decide where to expand next!
If you have any questions about your order, shipping times, or anything else, you can always contact us through the chat on the website or by emailing us at wecare(at)justgreen.com.au. Our customer service team is available Monday through Friday!
If you need to swap an item
Returns and Exchanges
See our returns policy here
If you made an order and received the wrong item, contact us at wecare(at)justgreen.com.au with your order number and we will make it right. We will make sure you get the correct items.
Please email wecare(at)justgreen.com.au and include a photo of the item and a description of the damage and order number to arrange for a replacement.
Please read our Refund and Return Policy
If you want to ship your package to a different address, please contact us at wecare(at)justgreen.com.au . If the package hasn’t been shipped yet, we’ll switch the label.
Please read our Shipping Terms and Guarantees
Absolutely, please email us wecare(at)justgreen.com.au with the item name. We will inform you when the item is back in stock.