Common queries answered
Frequently asked Questions
See our returns and exchange policy here
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To update your shipping address please email us wecare(at)justgreen.com.au with your order number
You will receive an email from us with your tracking number as soon as we ship your package depending on the shipping options. (We ship every Mon and Thu each week.)
You can email us wecare(at)justgreen.com.au with your order number. We will try to reply to you within 24 hours during business day.
If you want to ship your package to a different address, please contact us at wecare(at)justgreen.com.au . If the package hasn’t been shipped yet, we’ll switch the label.
Currently, we ship within Australia. We are planning to expand our marketplace beyond Australia. If you would like us to ship to your country, please email us! This will help us decide where to expand next!